Position Summary
Outrider is a digital marketing agency that helps clients maximize their return on investment, increase brand visibility online and improve customer relationships. Our holistic approach incorporates strategic planning, management and implementation of paid search engine marketing, organic search engine optimization, as well as social media optimization, listening and measurement. Outrider is part of GroupM, the leading global media investment management operation. It serves as the parent company to WPP media agencies MEC, MediaCom, and Mindshare.
Outrider Canada seeks an experienced Account Manager who is passionate about search marketing and digital media to lead a team based out of our Montreal, Quebec office to deliver on the search marketing needs of our clients.
The Account Manager within Outrider Canada has full responsibility of a portfolio of clients and a team of account coordinators. She/he is overall in charge of growing the client portfolio revenue and developing management skills and expertise within the team. Ultimately, she/he is in charge maintaining an excellent level of satisfaction for all accounts.
Job Description:
The ideal Account Manager is a highly passionate, collaborative, outgoing, creative oriented leader. A seasoned candidate will demonstrate the following responsibilities.
Core Duties/Responsibilities:
Internal & External Client Relationship
• Accountable for overall client health and satisfaction.
• Proactively identify and solve client risks before they escalate to issues.
• Develop/maintain trusted relationships with senior leaders within the client, across client base and industry.
• Develop multi-tiered agency-client relationships and ties.
Provide Strategic and Marketing Leadership
• Demonstrate thought leadership for client and overall industry.
• Educate clients on the importance of search in the overall marketing mix.
• Understand clients’ business and generate new ideas to enhance client performance.
• Work with clients to uncover business needs and objectives, build appropriate strategies, and identify/implement services to help achieve client goals.
• Provide effective analysis to support marketing recommendations.
• Ensure integration of search into overall communications strategy.
• Build trust, credibility, and client referrals.
P&L Accountability and Business Development
• Identify and grow revenue opportunities with current clientele
• Achieve client targets within the context of the underlying opportunity.
• Maintain or improve account profitability.
• Work with business development team to develop new client sales proposals.
Leadership and Talent Management
• Assist the Account Director in the management a team search marketing professionals with expertise in paid search, search engine optimization and social media marketing
• Foster teamwork and a constructive work environment.
• Maintain a high level of employee commitment.
• Provide team leadership that rewards creativity.
Brand Management and Communications Planning
• Assist in the branding of Outrider as the authority in the industry through collaboration in planning and participation our marketing efforts.
• Drive visibility and positive reputation of Outrider through participation in industry events, associations, speaking engagements and other networking opportunities.
Recommended Core Competencies:
• Bi-lingual in French and English required
• SEO/SEM/Analytics experience required
• Digital Branding, Social Media, online reputation or social community management
• 3 to 5 years of related industry experience, preferably agency
• 3+ years of demonstrated strong client relationship responsibility
• Proven account management, analytical, and problem solving skills
• Demonstrated track record of client relationship development and service
• Strong knowledge or experience in Internet businesses, account management/coordination, buying, client/campaign strategy, and media planning.
• Proven ability to lead successful campaigns
• Superior verbal and written skills with outstanding presentation ability
• Strong interpersonal/communication skills
• Keen attention to detail
• History of successful team leadership
• University degree required
To apply for this position please email us at Canada.careers@outrider.com with Account Manager – Montreal in the subject line of your email along with your resume and cover letter.
